ceOnline FAQs
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ceOnline Frequently Asked Questions

  • How do I set up a new account on acsm.org?

  • How do I purchase continuing education courses on the new platform?

  • How do I access continuing education courses or finish a course on the new learning management system?

  • Do my purchased courses on the new learning management system expire?

  • What happens if I do not pass a course? Will I have to pay for it again?

  • I need a copy of my certificates from the new learning management system – how do I get them?

  • How do I know how many CECs I have documented with ACSM.org?

  • How do I get a discount on courses?

  • I am an ACSM member, where do I enter the member discount code?

  • I purchased the wrong course or did not receive a discount; how do I get a refund, exchange or a credit?

  • I have incomplete / existing courses that still need to complete on the old site prior to March 25, 2019. How do I get back to those courses?

  • What if I have previously purchased video content from a course on the old learning management system that I want to access - where can I find that content?

  • Whom do I contact if I have questions?