Q: What should I expect during my OnVue exam?
A: Watch a short video here.
Q: Is online proctoring available outside in my country?
A: OnVUE testing is NOT OFFERED in these countries per Pearson VUE: China, Cuba, India, Iran, Japan, Korea North, Korea South, Sudan.
Q: Can I eat, drink or take a break during the exam?
A: ACSM does not include a scheduled break. Breaks are not allowed during the exam for any reason. If you leave your computer during your exam the proctor will end your session and you will be unable to continue testing.
Water in a clear glass is allowed during testing; however, eating, smoking, and chewing gum are prohibited.
Q: I have special circumstances, can I have accommodations during my OnVue exam?
A: No, due to the nature and restrictions of at-home proctoring, additional time and other accommodations are not available. If you have special accommodations, standard testing at a testing center is advised.
Q: What are the exam rules on personal belongings?
A: During the exam, you may not access the following types of personal items: mobile phones, headphones or headsets (wired or Bluetooth), handheld computers or other electronic devices, pagers, watches, wallets, purses, hats (or other head coverings), bags, coats, books, notes, or any other materials not specifically approved.
During the exam session, you are not allowed to use exam-specific materials or scratch paper, erasable whiteboards, or any other physical writing object, such as a pen, marker, or pencil.
Watches must be removed and placed out of sight/reach during the exam.
During your OnVUE exam, you may have the option to use a built-in digital whiteboard feature to do scratch work or take notes. Physical scratch paper or note boards are not allowed when taking an OnVUE exam.
Q: During the OnVUE exam, how do I alert the proctor that I have a problem?
A: In OnVUE, there is a chat function that candidates would use to get the proctors attention.
Q: Can I use my own paper/pen/pencil or dry erase board during my OnVUE exam?
A: You will not be able to use any paper or pencil or dry erase boards. Pearson VUE provides a product called WHITEBOARD (see graphic above).
Q: Where do I go to schedule my exam?
A: Sign in to your web account to schedule your exam. After you’ve selected the exam you want to take, choose the “home or office” option. Follow the remaining prompts to complete the scheduling process. Once you have successfully scheduled your exam appointment, you will be sent a confirmation email that will provide you with your appointment details and important things to know for your exam.
Q: My computer has a firewall, is that okay?
A: Candidates cannot use a computer with a firewall. If you are using your company laptop/computer, most likely you will get through the self-check-in, but then have trouble once the exam is launched. A good strong internet connection that is consistent will be needed for successful testing.
Q: I have double monitors, will that be a problem?
A: No external equipment is allowed, such as a separate monitor. The exam will not launch, could cause black screen, etc. and will be revoked.